We're moving, Come with us
Device Moving Dates 📆
We’re on the move, but not all at once. Our devices have their very own moving date to Myko+, starting in early December. This is when you’ll be able to transfer specific products over to our new app.
Want to find out when it’s your time to move? Mark these dates in your calendar.
When moving your devices, please don’t delete the current Myko app, as you’ll need this as part of the moving process.
Smart Lighting
Smart Plugs
You can start to move these devices from 12th January 2026.
Air Con
Move to Myko+ App 🚚
We’ll drop you an email when your devices are ready to move to Myko+.
When it’s your time, moving is as simple as these steps:
- Login to your current Myko App
- Follow the prompts to download Myko+ & transfer your account
- Update your devices as shown
- And that's it! You're all moved over
👋 If your device says, ‘update available soon’, keep an eye on your emails for an update from us. You can carry on using these in Myko for now.
Moving between Myko and Myko+? It’s easy.
Add your new devices now! ➕
Got some new devices hiding in the back of the cupboard? It’s time to get them added to the Myko app. All you need to do is:
- Login into your current Myko App.
- Tap the ' + ' and then 'add a new device'
- Scan your products QR Code and follow the instructions on the screen.
- You're done!
We'll reach out when it's time to move to Myko+.
GOT ANY QUESTIONS? LET OUR CHATBOT MAKE IT EASY FOR YOU
Need a helping hand? 🖐️
If you need some extra help, our FAQs have the answers you need to make the move as easy as possible.Moving App & Account Setup:
We’re launching the Myko+ app for a better future in smart-home products. To keep your devices working and connected, they’ll need to be moved to Myko+ before 31st January.
The current Myko app will retire on 31st January 2026. After this date, you will not be able to access the app, your account or your devices through this app. Please move all your devices to Myko+ before this date to carry on using them.
You can start moving your devices as soon as they are marked as 'Ready to move' in the current app. If a device shows as 'Not ready for the Myko+ app yet', please wait, we’ll notify you once its ready.
Follow the 'Forgot your password' link on the login screen on the current Myko app. You will receive an email to reset your password.
No, your existing account information will automatically transfer into the new app.
Device Setup:
Myko products require access to a 2.4GHz network. Make sure your Myko product is within range of your Wi-Fi signal. The Myko app will display only 2.4GHz Wi-Fi networks that your Myko product can detect. If you do not see your Wi-Fi network listed, make sure your Wi-Fi router has a 2.4GHz network enabled.
To move and update your Bluetooth devices (such as a Remote or PIR Sensor), they must be connected to the internet. These devices don’t have built-in Wi-Fi, they need to connect through a Wi-Fi-enabled device.To connect your Bluetooth device, please follow these steps:
- From your device list, tap your Bluetooth device.
- Select Wi-Fi Gateway.
- Choose a device from the list — only online devices can be used as a Wi-Fi gateway.
- Tap Set.
Your Bluetooth device is now connected to the internet via the selected device.
Moving your devices may be blocked if:
Not all your devices are marked as Ready to move, or
One or more of your Bluetooth (BLE) devices are not connected to the internet.
To fix this, make sure your BLE devices are connected through a Wi-Fi-enabled device, then try again.
If a Bluetooth device is not connected to the internet but you want to move other devices, you'll need to wait for all of them to be ready to move. Please do not remove your device.
Open your old Myko app and follow the steps shown on screen, your devices will automatically be added to your Myko Heating account.
Make sure you're using the latest version of the app.
Go to Menu → Myko app settings and check your app version. The latest version is 1.12.
If your version is older, please update the app from the App Store or Google Play.
What's Changed:
Not for now. Grouping devices will return in a future update.
All automations and schedules are now grouped in one place — the Automation tab.
From there, you can create:
Schedules (based on time), and Scenes (activated manually or by conditions).
To create one, tap Add and choose your preferred option.
Yes. Your energy monitoring history will be moved to keep continuity:
Past 2 years: monthly data (for yearly graphs)
Past 3 months: daily data
Last 48 hours: hourly data (for detailed daily views)
Your lights will move, but saved colours and presets won’t. You can easily recreate them in the new app.
Voice assistance will not automatically transfer, you need to re-link your voice assistant in order to use it again. The date in which you'll be able to do this will vary depending on the device.
The favourites feature will soon come back.
Holiday mode will come back soon.