Myko Help & Advice

The Myko app is free and downloadable from the Apple App Store and the Google Play Store. Just search for “Myko.”

The Myko app currently runs on:

• iPhones and iPads currently running iOS 16.x, 15.x, 14.x, 13.x, or 12.x
• Android products running Version 8 (“Oreo”) and above

Supported versions of the mobile operating systems (OS) will change over time as new versions are released by Apple and Google. Users should keep their mobile devices up to date with the latest available OS version.

Customer Services - The Myko app may also work with older versions of iOS and Android OS, but this is not guaranteed.

The Myko app requires that you have Bluetooth turned on, asks that you have enabled and allowed access to Location services, and requires access to the Camera, Bluetooth (“Nearby Devices” in Android) access is required for adding Myko products to your account and then controlling them when Wi-Fi is not available. Users do not need to pair their Myko products with Bluetooth explicitly; that will happen automatically in the background.

Location access permission is first requested when onboarding a product, as it is required for some specific products, such as when usingSunrise/Sunset in Scheduling. Access is not required to operate Myko products in general. Also, information provided when you allow Location service access can be helpful for support and diagnostic services. For more information, please refer to the Myko privacy policy.

Note: For Android mobile phones, please select "Precise" mode when turning on location services. This mode enables GPS.

Camera access is required to scan QR Codes when you add products to your Myko account.

The Privacy Policy and Terms of Service are available on mykoapp.com and by opening the main menu in the Myko app:

1. From the Myko Home screen, press the menu icon at the top-left of the screen. Then press My Myko Account where you will find the TERMS OF SERVICE or PRIVACY POLICY to open the relevant text.

If your Myko device is showing offline on the Myko App, the issue may be related to Wi-Fi connectivity.

To ensure your device is properly connected to Wi-Fi, follow these steps:

1. Select the 'Menu' icon on the bottom right-hand side.
2. Navigate to 'Devices'.
3. Select on the device you want to check.
4. Choose 'Wi-Fi Settings'.

Even if the password is already filled in, you must re-enter it to properly connect your device to Wi-Fi.

Once successfully connected to Wi-Fi, you'll be able to manage your device from anywhere if your home network is running.

From your phone, download the Myko mobile app from the Apple App Store or Google Play Store.

1. Open the Myko app and press SIGN IN.
2. Press REGISTER to create and sign into your new Myko account.
3. To add a product, press the circular + icon in the top right corner, then select ADD A NEW PRODUCT. Note: At this point you may be prompted to turn on Bluetooth and allow access to both Location services and the Camera.
4. On the Scan Product screen, scan the QR code on the new Myko product as directed on-screen.
5. Connect your Myko product to power (if you have not already).
6. Follow on-screen instructions in the app to set up Wi-Fi.

Yes. Follow these instructions:

1. In the Myko app, press the circular icon + then select ADD A NEW PRODUCT.
2. On the Scan Product screen, select “Cannot scan QR code?”
3. When the product or products are ready to be added, the Myko app will list the product(s). If multiple products are found, you can press the info ⓘ icon on a specific product icon to cause it to pulse as the product identifies itself, for example, lighting products will blink on/off.
4. As you add products, you will be prompted to name and add them to your Wi-Fi network.

If you are having trouble connecting to Myko and your product is powered-on and close by, the problem could be one of the following:

1. QR code is lost or damaged. You can onboard the product by using the steps above in Can I set up a Myko product without a QR code?
2. You are scanning the wrong QR code. Then refer to the Make sure to scan the QR code that is on your device or in the Quick Start Guide. If these continues, then, follow the instructions in Can I set up a Myko product without a QR Code?
3. Non-Myko product. Double-check that the product is, in fact, a Myko product. Myko products will have a Myko logo and QR code, non-Myko products will not have a logo or QR code.
4. Check that Bluetooth is turned on. Myko uses Bluetooth for initial setup.

Myko products require access to a 2.4GHz network. Make sure your Myko product is within range of your Wi-Fi signal.

The Myko app will display only 2.4GHz Wi-Fi networks that your Myko product can detect.

If you do not see your Wi-Fi network listed, make sure your Wi-Fi router has a 2.4GHz network enabled.

To remove a product from your Myko account:

1. From the Myko Home screen, press the name of your product to open the product’s controls.
2. Press SETTINGS in the lower-right corner of the screen to open the product Settings screen.
3. Scroll to the bottom of the screen and press REMOVE.
4. You will be asked to confirm.

• Select the 'Menu' icon on the bottom right-hand side.
• Navigate to 'Account Details'.
• Select 'Change Password'. You'll be able to change your password from here.

Yes. Myko allows multiple mobile devices to use the same account, allowing you to easily share access to your Myko products with people you trust. To share your account with your trusted friends and family, ask them to download the Myko app and then give them your Myko credentials.

Note - When sharing your account, you will give access to your administrative functions, set up and history

To delete your Myko account:

1. From the Myko Home screen, press the menu icon ≡ at the top left of the screen.
2. Press MY MYKO ACCOUNT.
3. Select 'Delete account' from the list
4. Type the word 'CONFIRM' in capital letters.
5. Then select 'Delete' button.

Note that this is permanent and cannot be undone. All data is deleted. If required, you can create a new account and add devices to it.

There is a Controls screen and a Settings screen for each of your products.

On the product’s controls screen you can set status on/off, colours, speeds, and use other controls specific to your product. From this screen, you can also open the product Settings screen, where you can make advanced settings and view information for your product.

To reach your product’s controls:

• Start from the Myko Home screen. You can always press PRODUCTS in the lower-left of the screen to get your bearings.
• Tap your product’s entry on the screen. This will open your product’s controls. From this screen you can adjust the behaviour of your product, create schedules for your product, set a timer (if available), and open the product’s Settings screen (detailed below).

To open your product’s Settings screen:

1. First go to the product’s controls screen, then press SETTINGS in the lower-right of the screen. Then the product’s Settings screen opens.
2. At the top of this screen, some products may list “advanced” settings, but there are several sections that appear across all products: GENERAL, CONNECTIVITY, and INFO. These sections contain information about your product, including the name you chose when you added your product, its room assignment, network connectivity details, and more.
3. For settings that you can edit, press the right-facing arrow

No, Myko products do not work when connected to electrical circuits that have traditional dimmers on the same circuit.

Myko products require full wall voltage to operate and control the lighting brightness using controls in the app. A traditional dimmer switch dims conventional bulbs by lowering the mains voltage on the circuit, which will cause Myko products to lose power and drop offline.

Yes, the Myko app sends push notifications to keep you informed about device activity, updates, and other important events. You can customise your notification preferences in your phone settings.

From the app home screen, open 'Menu', (which you can find in the bottom right-hand corner) and then press 'Manage Rooms'.

There you will see all your rooms, and how many products are in each room.

You can edit rooms by selecting 'Edit Rooms' at the bottom of the screen where you can delete or rename a room.

Press 'Create Room' at the top of the screen if you need another room.